Frequently Asked Questions
Do you test on animals?
We are 100% cruelty-free. How could we not be? Because animals are everything.
Do you have any Vegan products?
Yes we do! Brit Beauty Oil, Detox Beauty Oil, Naked Beauty Oil, Detox Mask, Rose Mist, Make up Remover, Coffee Body Scrub, Sea Salt Body Scrub and Body Butter.
When will my products being shipped?
If we receive your order until 4:30 p.m, we ship the products the same day and you will receive the next working day, if you are located in Cyprus. Orders after 4:30 p.m, we ship the following day and you will receive your order at your door step the following working day of the shipping day, if you are located in Cyprus.
For international orders, we ship the same way and the products will arrive between 5 - 10 business days.
How are my products being shipped?
We ship using ACS Courier with flat rates of €2.50 per order for Cyprus 1st class delivery (1-2 days). However if you spend €15 or more the shipping is on us for Cyprus address.
For orders within Europe, we use Cyprus Post delivery with flat rates of €4.00 per order and delivery 5-10 business days.
For international orders, we use Cyprus Post delivery with flat rates of €4.00 per order and delivery 5-15 business days.
How will I know once you've sent my products?
We’ll send you an order confirmation email once your order and payment has been received. We’ll then send you a second email confirming completion and shipment of your order. If, for some reason, you have a problem receiving these emails, please contact us straight away at firstname.lastname@example.org
What do I do if my products haven't arrived and I've been waiting for ages?
We’re so sorry! We’ll do our very best to locate your products and if we can’t find them, we’ll reship them immediately with a special something to make up for our error. If, for some reason, your order hasn’t arrived please contact us at email@example.com
I still have so many questions to ask / feedback to give. What do I do?
We love nothing more than hearing from our incredible customers. If you have any questions, thoughts or feedback please email us at firstname.lastname@example.org and we’ll do our absolute best to come back to you within 2 working days.